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Travel and Hospitality Tech Outlook

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Pre-Arrival Visitor Discovery

Reach Visitors While Decisions Are Still Being Made

Most visitor experiences begin after people arrive.

By then, many choices have already been made.

Enhanced Visitor Experience helps organizations reach travelers before they arrive, when curiosity is high and plans are still forming.

This is what we call Pre-Arrival Visitor Discovery.

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The Problem With Traditional Visitor Engagement

Engagement Usually Starts Too Late

Printed guides, signage, exhibits, and even guided tours play an important role but they all arrive after the visitor has already shown up.

By that point:

Routes are chosen
Time is limited
Priorities are set
Many opportunities are already missed

Organizations work hard to create meaningful experiences, but timing often works against them.

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What Is Pre-Arrival Visitor Discovery?

Discovery That Starts Before the Visit

Pre-Arrival Visitor Discovery is the practice of introducing visitors to places, stories, and experiences before they arrive, while they’re still deciding where to go and what to explore.

Enhanced Visitor Experience makes this possible by delivering location-aware content to travelers as they approach a destination, not after they’ve already passed it by.

Visitors arrive informed, curious, and ready to engage.

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Why Timing Matters

Early Discovery Shapes the Experience

When visitors discover places early:

They plan more intentionally
They explore more locations
They spend more time engaging
They understand the story before seeing the space

Pre-Arrival Discovery doesn’t replace on-site experiences. It prepares visitors to experience them more fully.

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How Enhanced Visitor Experience Supports Pre-Arrival Discovery

Enhanced Visitor Experience provides organizations with a simple way to:

Be visible to travelers up to 30 miles away
Introduce stories, highlights, and experiences early
Guide exploration without directing or interrupting
Support self-guided discovery before and during the visit

And best of all, there is no app development on your end, no technical setup, and no added staff workload.

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Who Pre-Arrival Visitor Discovery Is For

Pre-Arrival Visitor Discovery is especially valuable for:

Museums and historical sites
Visitor centers and DMOs
Downtowns and Main Streets
Gardens, zoos, and cultural attractions
Communities that rely on visitation

If visitors travel to reach you, timing matters.

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A Simple Path to an Enhanced Visitor Experience

Step 1

Schedule A Demo

See how Enhanced Visitor Experience fits your organization and goals.

Step 2

Launch Your Discovery Experience

We prepare and activate your content with minimal staff involvement.

Step 3

Enhance Your Visitor Experience

Reach visitors earlier and engage them more meaningfully.

What Success Looks Like

With Pre-Arrival Visitor Discovery in place:

Visitors arrive with context
Exploration feels intentional, not rushed
Stories are understood, not skimmed
Engagement starts earlier and lasts longer

Visitors don’t just show up. They show up ready.

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Start with the Discovery Package

A Low-Risk Entry Point

The Discovery Package offers a simple way to test Pre-Arrival Visitor Discovery without a long-term commitment.

It’s designed to be:

Easy to approve
Quick to launch
Scalable over time
Aligned with institutional decision-making

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What Our Users Are Saying

★★★★★

Enhanced Visitor Experience has been a life saver for our organization!

“EVE has increased the knowledge of our museums to our visitors, and I don’t have to rely so much on volunteer staffing. The biggest benefit of the app has been more exposure for our visitors to learn about our 14 museums through a self-guided tour and participants enjoy using the application. As president I feel better that our visitors are getting a much better experience for the price of admission.”